---
title: "Support Hub | Topflight"
description: "Get help fast: submit a support request, file a missing commission inquiry, and look up which upline handles each carrier and product line."
url: https://topflightagent-demo-v2.pages.dev/support-hub
dateModified: 2026-10-05
---

# Support Hub

Agent Support

The Support Hub routes requests to the right team, explains the steps for missing commissions, and lists which upline (Spark, Pinnacle, Premier or Topflight) handles each carrier and product line.

Tell us what you need and we'll route it to the right team, or look up which upline handles your carrier.

## Get help

Prefer to talk it through?

Schedule a Meeting with Topflight Support

## Missing commissions

If you believe you are missing commissions, the first step is to submit the appropriate inquiry form so our team can investigate and coordinate with the correct carrier. Submitting the correct form helps us route your request to the right team and speeds up the investigation process.

### Step 1 — Select the correct form

Use the form that corresponds with the carrier involved in the commission issue.

#### Spark Inquiry Form

Use this form for any carrier that does not have a carrier-specific audit template listed here.

Open Spark Inquiry Form

#### Humana – Partner Audit Form

Use this form for any commission issues related to Humana policies.

Open Humana Audit Form

#### PHD Inquiry Form

Use this form for any commission issues related to UnitedHealthcare policies.

Open PHD Inquiry Form

#### Aetna Inquiry Template

Use this form for any commission issues related to Aetna policies.

Open Aetna Inquiry Template

### Step 2 — Multiple carrier issues

If you are experiencing missing commissions from more than one carrier, please submit one form per carrier. This ensures each carrier team receives the correct information and allows us to properly track each investigation.

Example: if you are missing commissions from Humana and Aetna, you will submit one Humana Partner Audit Form and one Aetna Inquiry Template.

### Step 3 — What happens next

- Our team will review the information you provided.
- We will verify the details internally.
- The request will be forwarded to the appropriate carrier team for investigation.
- We will follow up with updates as the carrier responds.
Providing accurate policy information, client details, and dates will help the carrier resolve your issue faster. If you have questions about which form to use, contact the support team before submitting.

Most requests are completed within 1–7 business days.

## Who do I contract with

Some carriers have different product lines with different uplines to maximise your customer service experience. Please only select the product line we have with the upline that has that product. This will minimise delays in contracting.

Most carriers that have Medicare Supplement and Medicare Advantage contracts include their Medicare Supplements with their Medicare Advantage contracts. For carriers that only offer Medicare Supplement or ancillary products, or that offer the contracts separately, you'll find them listed here.

Upline — click to filter

Showing 42 of 42 rows

| Carrier | Product line | Upline | How to request | Status contact |
|---|---|---|---|---|
| Aetna Medicare Advantage | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Alignment | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Anthem | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Astiva Health | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| BCBS AZ | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| BCBS IL | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| BCBS NC | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| BCBS OK | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Brand New Day | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Cigna HealthSpring | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Clever Care | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Clover | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Devoted Health | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Florida Blue | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Freedom | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Geisinger | Medicare Advantage | Pinnacle | Request from your immediate upline | supporthealth@pfsinsurance.com |
| Gold Kidney | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Highmark | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Humana | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Independence BCBS | Medicare Advantage | Pinnacle | Request from your immediate upline | supporthealth@pfsinsurance.com |
| Jefferson Health | Medicare Advantage | Pinnacle | Request from your immediate upline | supporthealth@pfsinsurance.com |
| Kelsey Seybold | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Memorial Hermann | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Scan | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| UnitedHealthcare | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| WellCare | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Zing / Lasso Health | Medicare Advantage | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Aetna Supplemental | Med Supp & other supplemental benefits | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Ameritas | Dental/Vision | Premier | Contract through the Premier SureLC link (Ameritas, Mutual of Omaha Cancer & Critical Illness, Foresters) Start contracting | support@m.topflightagent.com |
| Bankers Fidelity | Med Supp & other supplemental benefits | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Cigna | Med Supp & other supplemental benefits | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Guarantee Trust Life (GTL) | Med Supp & other supplemental benefits | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Medico | Med Supp & other supplemental benefits | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Mutual of Omaha | Medicare Supplement | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Mutual of Omaha | Cancer & Critical Illness | Premier | Contract through the Premier SureLC link (Ameritas, Mutual of Omaha Cancer & Critical Illness, Foresters) Start contracting | support@m.topflightagent.com |
| National Care Dental (NCD) | Dental | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Physicians Mutual | Med Supp & other supplemental benefits | Topflight Insurance | Request through your immediate upline | support@topflightagent.com |
| Aetna | Final Expense | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |
| Foresters Financial | Final Expense | Premier | Contract through the Premier SureLC link (Ameritas, Mutual of Omaha Cancer & Critical Illness, Foresters) Start contracting | support@m.topflightagent.com |
| Physicians Mutual | Final Expense | Topflight Insurance | Request through your immediate upline | support@topflightagent.com |
| Foresters Financial | Simplified Issue Term Life | Premier | Contract through the Premier SureLC link (Ameritas, Mutual of Omaha Cancer & Critical Illness, Foresters) Start contracting | support@m.topflightagent.com |
| GTL | Simplified Issue Term Life | Spark | Request through your Spark account. If you don't have a Spark account, ask your immediate upline. | support@sparkadvisors.com |

### Aetna Medicare Advantage

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Alignment

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Anthem

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Astiva Health

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### BCBS AZ

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### BCBS IL

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### BCBS NC

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### BCBS OK

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Brand New Day

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Cigna HealthSpring

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Clever Care

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Clover

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Devoted Health

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Florida Blue

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Freedom

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Geisinger

**Product line**
Medicare Advantage
**Upline**
Pinnacle
**How to request**
Request from your immediate upline
**Status contact**
supporthealth@pfsinsurance.com

### Gold Kidney

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Highmark

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Humana

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Independence BCBS

**Product line**
Medicare Advantage
**Upline**
Pinnacle
**How to request**
Request from your immediate upline
**Status contact**
supporthealth@pfsinsurance.com

### Jefferson Health

**Product line**
Medicare Advantage
**Upline**
Pinnacle
**How to request**
Request from your immediate upline
**Status contact**
supporthealth@pfsinsurance.com

### Kelsey Seybold

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Memorial Hermann

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Scan

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### UnitedHealthcare

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### WellCare

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Zing / Lasso Health

**Product line**
Medicare Advantage
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Aetna Supplemental

**Product line**
Med Supp & other supplemental benefits
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Ameritas

**Product line**
Dental/Vision
**Upline**
Premier
**How to request**
Contract through the Premier SureLC link (Ameritas, Mutual of Omaha Cancer & Critical Illness, Foresters) Start contracting
**Status contact**
support@m.topflightagent.com

### Bankers Fidelity

**Product line**
Med Supp & other supplemental benefits
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Cigna

**Product line**
Med Supp & other supplemental benefits
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Guarantee Trust Life (GTL)

**Product line**
Med Supp & other supplemental benefits
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Medico

**Product line**
Med Supp & other supplemental benefits
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Mutual of Omaha

**Product line**
Medicare Supplement
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Mutual of Omaha

**Product line**
Cancer & Critical Illness
**Upline**
Premier
**How to request**
Contract through the Premier SureLC link (Ameritas, Mutual of Omaha Cancer & Critical Illness, Foresters) Start contracting
**Status contact**
support@m.topflightagent.com

### National Care Dental (NCD)

**Product line**
Dental
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Physicians Mutual

**Product line**
Med Supp & other supplemental benefits
**Upline**
Topflight Insurance
**How to request**
Request through your immediate upline
**Status contact**
support@topflightagent.com

### Aetna

**Product line**
Final Expense
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

### Foresters Financial

**Product line**
Final Expense
**Upline**
Premier
**How to request**
Contract through the Premier SureLC link (Ameritas, Mutual of Omaha Cancer & Critical Illness, Foresters) Start contracting
**Status contact**
support@m.topflightagent.com

### Physicians Mutual

**Product line**
Final Expense
**Upline**
Topflight Insurance
**How to request**
Request through your immediate upline
**Status contact**
support@topflightagent.com

### Foresters Financial

**Product line**
Simplified Issue Term Life
**Upline**
Premier
**How to request**
Contract through the Premier SureLC link (Ameritas, Mutual of Omaha Cancer & Critical Illness, Foresters) Start contracting
**Status contact**
support@m.topflightagent.com

### GTL

**Product line**
Simplified Issue Term Life
**Upline**
Spark
**How to request**
Request through your Spark account. If you don't have a Spark account, ask your immediate upline.
**Status contact**
support@sparkadvisors.com

## How to request and check status

For Medicare Advantage carriers you must add a state before writing business. Requests to add states generally take a minimum of 3 days and can take as long as 1 week. For Medicare Supplement and ancillary products, the requirements for writing in a new state depend on the carrier and state requirements.

Spark
How to request

Request through your Spark account. If you don't have a Spark account, ask your immediate upline.

Status contact

support@sparkadvisors.com
Pinnacle
How to request

Request from your immediate upline

Status contact

supporthealth@pfsinsurance.com
Premier
How to request

Contract through the Premier SureLC link (Ameritas, Mutual of Omaha Cancer & Critical Illness, Foresters) [Start contracting](https://surelc.surancebay.com/producer/oauth?returnUrl=%2Fprofile%2Fcontact-info%3FgaId%3D238%26gaId%3D238%26branch%3DTopflight%2520Insurance%2520Solutions%2520LLC%26branchVisible%3Dtrue%26branchEditable%3Dfalse%26branchRequired%3Dfalse%26autoAdd%3Dfalse%26requestMethod%3DGET)

Status contact

support@m.topflightagent.com
Topflight Insurance
How to request

Request through your immediate upline

Status contact

support@topflightagent.com
Not Available
How to request

Ask your immediate upline

Status contact

Ask your immediate upline

## Still need help?

[support@m.topflightagent.com](mailto:support@m.topflightagent.com)

Before you submit

## Have these ready and the fix is faster

- ◆Your full name, NPN and resident state.
- ◆The carrier, the product line and the policy or member ID.
- ◆The client’s name and the effective date, if it is a commission or policy issue.
- ◆What you have already tried and any ticket or case number from the carrier.
- ◆Screenshots of the statement or portal error.
Commission inquiries are reviewed, verified and forwarded to the carrier; most are completed within 1 to 7 business days. State additions for Medicare Advantage carriers take a minimum of 3 days and up to a week.

Frequently asked

## Questions agents ask about Current Agent Support

**Who do I contract with for each carrier?**

**What do I do about missing commissions?**

**How long does it take to add a state?**

Last reviewed: October 5, 2026 · Reviewed by Joanna Wyckoff, Founder. Published by the Topflight Data Desk.